Suggestions & Complaints

Please note if you have any reason to complain the Practice operates a complaints policy in line with NHS guidelines. Please put any complaints in writing to the Practice Manager. Alternatively you can contact the local PALS organisation, please ask at reception for a leaflet. 

If you have any suggestions on improvements to the level of service we provide, then your comments would be appreciated. We like to think of ourselves as a learning organisation where we are constantly trying to improve the standard of service we provide. 

Equally if you feel strongly that you would like to compliment a member of staff or a service at the Practice we would appreciate this in writing. Both complaints and compliments are recorded and monitored.

Your Rights and Responsibilities 

You have the right to expect to be treated in a professional and courteous manner by all the staff you may come into contact with at North Meols Medical Centre. Equally we expect our patients to extend the same courtesy to us. The Practice is committed to providing high quality care to our patients. In order for us to do this we operate a zero tolerance policy to threatening or abusive physical/verbal behaviour towards any member of staff. We reserve the right to withdraw from treating any patient and removing them from the premises if any such behaviour occurs.

We would also remind patients of the need to inform the Practice if you no longer require an appointment. Once informed, we are able to offer the appointment to someone else. Please note you need to keep us informed of any changes to your address or phone number this is especially important, as we may need to contact you urgently.

Using Your Information  

We keep medical information about you on paper and on the computer system under the requirements of the Data Protection Act. Identifiable patient information will only be shared within the Practice Team and, in the case of a referral, to the clinician to whom the patient is referred. Disclosure of identifiable patient information to any other outside agency will only be done after receiving written permission from the patient.