IMPORTANT INFORMATION FOR ALL OF OUR PATIENTS:
Dr Bonsor and Dr Biswas and the management team from Beacon Primary Care have now been involved with NMMC for nearly a year.
As you know there have been a number of developments in the surgery, new services, and an increased range of staff for you to see. However there have also been some challenges, especially with regard to appointing a doctor to the surgery, and of course our nurse clinician resigned. It is very likely that in a small surgery clinical staff can feel rather isolated and miss the support of a bigger team. This is probably why the surgery has seen such a turnover of GPs in the last ten years or so.
The medical and nurse clinician staff at Beacon have been stepping in on a regular basis throughout the year, to support patient care at NMMC. Looking forward, we feel that the patients at NMMC will be much better served if we combine the administrative and clinical teams. NMMC is effectively already running as a branch of Beacon, however the two clinical systems and admin teams are separate, which creates a lot of extra work for the clinicians who are trying to work across the two practices.
NMMC would still run very much as it does now, however there would be advantages to both patients and staff, as outlined below:
- Wider range of services, for example joint injections, coil fittings.
- Prescription ordering run by the medicines management team who have particular expertise and knowledge to manage requests quickly and efficiently.
- A larger number of doctors, nurse clinicians, nurses and health care assistants to consult with across the week.
- Better able to cover staff sickness and holidays to maintain appointments.
- Better access to telephone consulting, as we can use clinicians from any site to support patients at NMMC.
- Specialised facilities at our other sites, for example minor surgery, will be accessible to NMMC patients.
- Long term viability of the NMMC assured
- Vital clinical support .
- Admin staff part of a bigger, better supported system.
- Regular training sessions in the bigger team
- More efficient administrative systems
- One clinical system, which will stop staff having to log out of one, and into another in order to deal with patients.
NHS policy is very much supporting the development of primary care at a larger scale. As a larger body, we will be in a much better position to bid for services for our patients going forward. We will be able to work more efficiently especially in our administrative functions
We hope you will support us in this move forward, but are very keen to gather your opinions. Please would you take the time to complete the enclosed questionnaire and return it to surgery by Wednesday 6th June 2017.
Thank you for your time and help,
Dr Ros Bonsor (GP Partner)
Dr Bapi Biswas (GP Partner)
Mrs Jill Foster (Practice Manager)
Mrs Cheryl Dunn (NMMC Reception Manager)
PLEASE COME INTO SURGERY AND COLLECT / FILL OUT A QUESTIONNAIRE.
Thanks for your patience. As promised we have implemented regular walk in clinics for acute conditions, Drs Biswas and Bonsor are offering 50 appointments each per week in addition to personally reviewing bloods and letters.
We are conducting regular ward rounds in all the nursing homes to look after our most vulnerable patients.
Walk In Clinics 3 Mornings per Week
Walk in Clinics have started at North Meols Medical Centre on Tuesday, Wednesday and Thursday mornings.
These clinics are designed for new problems, that will not wait a few days until the next routine appointment. Examples would be a new rash, chest infections, children with temperatures.
The clinics run from 8:30 until 10:00am You do not need an appointment, just turn up before 10am and you will be seen in turn. Please be prepared to wait until your turn if the clinic is busy, we can not predict how many people might turn up.
Problems that are ongoing such as longstanding joint pains, or follow up from previous appointments should book routine appointments.
GPs Available for Surgery.
“There’s no doctor available…….” seems to be something we are frequently hearing around and about in Banks.
Please can we reassure you that THERE IS A DOCTOR AVAILABLE! during the majority of surgery hours. In every GP surgery, there are times of day when the GPs are not physically present, when doing home visits for example, or attending necessary meetings, or doing ward rounds in nursing homes. However at North Meols Medical Centre your Nurse Clinician Karen is supported by GPs throughout the working day. A normal week (of course variation will occur) has Drs Biswas and Bonsor covering throughout the day, with one or both consulting either face to face or by telephone, dealing with prescriptions and test results and paperwork and regularly visiting patients at home and in the nursing homes.
We have now been advertising for a regular GP for NMMC for the last 9 months or so. There have been no applicants so far, so we do still have to use locums and are booking several locum surgeries per week.
Demand for GP services in the NHS is at an all time high, recruitment at an all time low. However by working flexibly we are offering well over the recommended number of appointments per week for our patient list size. Bear in mind nationally there is a 13 day wait for a routine GP appointment. At NMMC it is 3-4 days.
So…there is a doctor available!
Pharmacy First Scheme
Did you know that your pharmacist is able to consult with you for minor ailments? The Pharmacy First Minor Ailment Scheme is available to all patients. If you do not normally pay for prescriptions, your treatment will be free, otherwise you will pay the normal over the counter cost of the recommended medicine. So if you are suffering from one of the following, please consider consulting with your pharmacist first—this will help us to keep surgery appointments free for when you really need a nurse, clinician, or GP to deal with your problem.
Conditions dealt with include: Hay fever, athletes foot, conjunctivitis, cold sores, constipation, cystitis, dermatitis, diarrhoea, earache, ear infections, coughs, colds and flu, headaches, head lice, indigestion/reflux, insect bites and stings, mouth ulcers, nappy rash, scabies, sore throats, teething, worms, thrush, verrucas.
Lots of our surgery appointments are taken for these types of problems, so please consider using this convenient and excellent service from your Pharmacy.
PATIENT ACCESS SERVICE
This practice currently offers the facility for patients:
- To order, view and print a list of repeat prescriptions for drugs, medicines or appliances
- To view online, export or print summary information form their record, relating to medications, allergies, adverse reactions and any other items agreed between practice and individual patient
- We will publicise and promote our online services to our practice's patients through the practice website, practice waiting room leaflets, posters
North Meols Medical Centre has a virtual patient participation group, if you are interested in finding out some further information and or perhaps becoming a member please ring the surgery and ask to speak to the Practice Manager. We would appreciate any feedback.
NHS DATA SHARING:
Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care. It is important that we, the NHS, can use this information to plan and improve services for all patients. NHS England would like to link information from all the different places where you receive care, such as your GP, hospital and community services, to help us provide a full picture.
How your information is used and shared is controlled by law and strict rules are in place to protect your privacy and any information which may is used is anonymised.
If you require any more information regarding this we have leaflets available in the surgery or you could visit: www.nhs.uk/caredata
If you wish to opt-out of this service please contact the surgery ands speak to any member of our reception and admin team and they will assist you with this matter.
(Site updated 21/06/2017)